Shipping & Return Policy
Orders for large or heavy items ship via a trucking carrier. We offer free shipping on all orders. Freight delivery is typically 2 to 6 business days, allow extra time for remote locations. The Freight Carrier or Tucking company will contact you to set up an appointment time before delivering. Once your product leaves our warehouse, we will send you an email with a link to the freight carrier’s website and the tracking number. Tracking numbers take 1 business day to update.
We do ship to all Canada for free. Customer is responsible for applicable duties and taxes. We can recommend a broker to expedite this process and handle all your paperwork. Please give us a call and we will gladly take care of the whole process for you.
Please inspect your package upon delivery. If there is obvious damage, please note the damages on the delivery receipt. Contact us within 72 hours to report the damage, by either e-mail or phone. Please retain all original boxes and packaging.
CANCELLATION & RETURNS
We accept returns that are brand new and uninstalled minus all shipping costs and a restocking fee of 15%. The grace period to return a product is 20 calendar days from when the product is delivered to your location. The product must be in its original condition including packaging materials, crates, boxes and all pamphlets. Customer is responsible for all shipping costs; those charges will be deducted from your refund. The product should be returned in the same condition including shrink wrap and foam. We will provide a refund minus the shipping costs in the same manner the order was placed. Buyers are responsible to check with their local inspector to make sure these units can be installed in their area and is a buyer responsibility to review the spec sheets prior to their purchase. If you purchased with a credit card, you will be refunded on the same card.