FAQs
Find our most common questions below
What is your return policy?
Items may be returned for a refund or replacement within 30 days of shipment, as long as they’re in a condition qualified for resale. Items can’t be returned if they’ve been altered/mishandled, installed, or show signs of installation.
What is your shipping policy?
- Shipping: Orders ship via trucking carriers. Free shipping on all orders. Freight delivery typically takes 2–7 business days (Monday–Friday). Remote addresses may take longer.
- Order tracking: Tracking instructions are sent automatically once the order leaves the warehouse. Tracking codes take one business day to activate.
- Damaged packages: Inspect crates upon delivery if you see visible damage. Note all damage on the delivery receipt and email sales@mayabath.com within 5 days.
- International shipping: Email sales@mayabath.com or call 800-518-5242 for questions on international orders and shipping.
How will the steam shower arrive? Does the unit come pre-assembled?
Steam showers arrive in 1–3 wooden crates, and the crates fit through any doorway 28" wide or wider. Units come largely pre-assembled (massage jets, electrical wiring, and water pipes already connected) and are flat-packed as panels for easier maneuvering. Panels are bolted together and sealed with silicone. Connect the plumbing/electrics between adjacent panels, hook up hot/cold water feeds, electrical supply, and waste drainage, and it’s ready to go.
Where are your products manufactured?
Maya Bath products are designed in-house by their senior designer and manufactured by top-rated factories. Items ship from California.
Do you offer financing?
Yes, please select Affirm at checkout to finance your purchase. Click here to learn how it works.
Your rate will be 0%–36% APR based on credit and is subject to an eligibility check. For example, a $700 purchase might cost $63.18/month over 12 months at 15% APR. Payment options through Affirm are provided by these lending partners. Options depend on your purchase amount, and a down payment may be required.
